Refund and Return Policy

1. Individual Session Cancellation and Refund Policy

  • Clients may cancel sessions up to 4 times within every 30-day period.
  • Full refund: If cancellation is made more than 12 hours before the session time.
  • 75% refund: If cancellation is made between 6 – 12 hours before the session time.
  • 50% refund: If cancellation is made between 3 – 6 hours before the session time.
  • No refund: If cancellation is made less than 3 hours before the session time.

2. Rescheduling Sessions

  • Clients are entitled to reschedule each session once only (up to a maximum of 5 sessions per month), provided that notice is given at least 6 hours prior to the scheduled time.

3. In Case the Therapist Does Not Attend

  • If the therapist does not attend within 15 minutes of the scheduled session time, the client has the right to choose between:
    1. Receiving a full refund of the session fee.
    2. Rescheduling the session at another convenient time.