{"id":3056,"date":"2025-09-02T04:34:52","date_gmt":"2025-09-02T04:34:52","guid":{"rendered":"https:\/\/wniss.com\/blog\/?page_id=3056"},"modified":"2025-09-02T04:36:38","modified_gmt":"2025-09-02T04:36:38","slug":"terms-and-conditions-wniss-platform","status":"publish","type":"page","link":"https:\/\/wniss.com\/blog\/terms-and-conditions-wniss-platform\/","title":{"rendered":"Terms and Conditions \u2013 wniss Platform"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Introduction<\/h2>\n\n\n\n<p>By registering, subscribing, or using the services of <strong>wniss<\/strong> <strong>Platform<\/strong>, you agree to these Terms and Conditions and the related policies of the platform.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Policy for Underage Users<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our services are not permitted for individuals under 18 years old unless there is <strong>explicit and documented consent from a parent or legal guardian<\/strong>.<\/li>\n\n\n\n<li>We are committed to protecting the privacy of minors and reporting any abuse or suicide risks to the relevant authorities.<\/li>\n\n\n\n<li>Both the minor and their guardian must agree to these Terms.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Individual Session Cancellation and Refund Policy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Clients may cancel up to <strong>4 times within every 30 days<\/strong>.<\/li>\n\n\n\n<li><strong>Full refund<\/strong>: Cancellation more than <strong>12 hours<\/strong> before the session.<\/li>\n\n\n\n<li><strong>75% refund<\/strong>: Cancellation <strong>6\u201312 hours<\/strong> before the session.<\/li>\n\n\n\n<li><strong>50% refund<\/strong>: Cancellation <strong>3\u20136 hours<\/strong> before the session.<\/li>\n\n\n\n<li><strong>No refund<\/strong>: Cancellation less than <strong>3 hours<\/strong> before the session.<\/li>\n\n\n\n<li><strong>Rescheduling<\/strong>: Allowed once per session (up to 5 sessions monthly) with at least 6 hours\u2019 notice.<\/li>\n\n\n\n<li>If the therapist does not attend within 15 minutes, the client is entitled to a full refund or rescheduling.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Couple Therapy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Additional fees may be set by the therapist if both partners attend.<\/li>\n\n\n\n<li>Some offers may include joint sessions for couples.<\/li>\n\n\n\n<li>If one partner is in Egypt and the other abroad, currency differences or additional fees may apply.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Offers<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Offers are valid for a limited period or until stock lasts.<\/li>\n\n\n\n<li>Eligibility is determined by the marketing team.<\/li>\n\n\n\n<li>Offers may be withdrawn without prior notice.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Session Duration and Flexibility<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Session duration: <strong>60 minutes<\/strong>.<\/li>\n\n\n\n<li>Punctuality for start and end times is mandatory.<\/li>\n\n\n\n<li>Delays from the client may reduce the session time.<\/li>\n\n\n\n<li>Therapists may end a session earlier based on professional assessment.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Package Policy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Full refund<\/strong> before using the package and within the validity period (45\/75\/120 days depending on the package type).<\/li>\n\n\n\n<li>If sessions have been used, their original value will be deducted.<\/li>\n\n\n\n<li><strong>Before 12 hours<\/strong>: The session will be returned to the package.<\/li>\n\n\n\n<li><strong>Less than 12 hours<\/strong>: The session will be deducted.<\/li>\n\n\n\n<li>If the therapist cancels or is absent: The session will be returned to the package.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>wniss<\/strong> Wallet<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Credit validity: <strong>1 year<\/strong>.<\/li>\n\n\n\n<li>Wallet balance is only valid in the country where it was added.<\/li>\n\n\n\n<li>Transfers between wallets are possible.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Instant Sessions<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Instant session duration: <strong>60 minutes<\/strong>.<\/li>\n\n\n\n<li>If the therapist does not confirm within 15 minutes, the session will be canceled, and the amount refunded to the wallet.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Requesting a Specific Time Slot<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The feature can be used up to <strong>10 times per month<\/strong>.<\/li>\n\n\n\n<li>Therapists must respond between <strong>12\u20133 hours<\/strong> before the requested appointment.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Therapists<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Therapists hold the required qualifications.<\/li>\n\n\n\n<li>They are <strong>independent professionals<\/strong>, not employees of the platform.<\/li>\n\n\n\n<li>Client reviews help improve the service quality.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Liability and Disclaimer<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The platform is <strong>not intended for medical emergencies<\/strong>.<\/li>\n\n\n\n<li>In cases of suicide risks or crises, clients must contact emergency services immediately.<\/li>\n\n\n\n<li>The platform is not responsible for internet issues or time zone differences but offers alternatives such as rescheduling.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Intellectual Property<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All content (software, images, texts, etc.) is owned by the platform.<\/li>\n\n\n\n<li>Copying, modifying, or distributing content without prior written consent is prohibited.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Governing Law<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>These Terms are governed by the laws of the <strong>Arab Republic of Egypt<\/strong>.<\/li>\n\n\n\n<li>Egyptian courts shall have exclusive jurisdiction over disputes.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Medical Disclaimer<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All articles and content published on <strong><strong>wniss<\/strong> Platform<\/strong> (including texts, images, graphics, or other materials) are for <strong>health education and awareness purposes only<\/strong>.<\/li>\n\n\n\n<li>This information is <strong>not a substitute<\/strong> for professional medical or psychological advice, diagnosis, or treatment.<\/li>\n\n\n\n<li>Users should not rely on this content to make health or treatment decisions without consulting a qualified specialist.<\/li>\n\n\n\n<li>In emergencies or life-threatening situations, please contact local emergency services immediately.<\/li>\n\n\n\n<li>By using the content on the platform, you acknowledge and agree that <strong><strong>wniss<\/strong> Platform is not responsible<\/strong> for any decision or action taken based on this content.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction By registering, subscribing, or using the services of wniss Platform, you agree to these Terms and Conditions and the related policies of the platform. Policy for Underage Users Individual Session Cancellation and Refund Policy Couple Therapy Offers Session Duration and Flexibility Package Policy wniss Wallet Instant Sessions Requesting a Specific Time Slot Therapists Liability [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-3056","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/wniss.com\/blog\/wp-json\/wp\/v2\/pages\/3056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wniss.com\/blog\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wniss.com\/blog\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wniss.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wniss.com\/blog\/wp-json\/wp\/v2\/comments?post=3056"}],"version-history":[{"count":1,"href":"https:\/\/wniss.com\/blog\/wp-json\/wp\/v2\/pages\/3056\/revisions"}],"predecessor-version":[{"id":3064,"href":"https:\/\/wniss.com\/blog\/wp-json\/wp\/v2\/pages\/3056\/revisions\/3064"}],"wp:attachment":[{"href":"https:\/\/wniss.com\/blog\/wp-json\/wp\/v2\/media?parent=3056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}