privacy policy

Introduction

This Privacy Policy applies when you register or subscribe to the Al-Wanis platform, visit our website, download the application, access any of our portals (“Sites”), or register for or use our digital platform “Al-Wanis” (“Our Service”). By doing so, you accept and agree to our collection, storage, and processing of your personal data in accordance with the terms of this policy.

The word “you” refers to users in general or to individual users of the site, depending on the context. The word “we” refers to Al-Wanis Company.

Please read this policy carefully:

  • We may amend, change, add to, or delete any part of this policy at any time by notifying you.
  • You should review this policy periodically to ensure that you are aware of the latest terms applicable to you.

Required data

  • Basic information needed to complete the appointment booking process with a specialist.
  • Everything that happens during the session between you and the specialist is yours (within the framework of confidentiality and respect for privacy).
  • We do not collect or retrieve any information exchanged during the session.
  • Only authorized personnel can access your data to provide the service and measure its effectiveness.

How to collect user data

  1. You may provide us with your data via: email, paper or digital forms, service registration, subscription, competitions, telephone or postal communications.
    • The data may include: name, age, photo, ID card/passport, address, phone, email, payment and billing information.
  2. We may automatically collect information when you use the services, such as:
    • IP address, login details, browser type, operating system, device type and network.
    • Visit logs (visit duration, searches, selections).
  3. We may receive your data from other parties such as: payment, delivery, analytics, or from social media and cloud services.
    • This policy does not cover any third-party websites or services.

Use of user data

We may use your data to:

  • Fulfilling our commitments and providing services to you.
  • Improving our business, products, and services.
  • Research, statistics, and service testing.
  • Compliance with legal and regulatory requirements.
  • Maintaining security and preventing fraud or crime.
  • Sending offers and marketing materials (emails, messages, calls…).
  • Customize services and advertisements to suit your needs.
  • Providing recommendations and services tailored to you.

Disclosure of user data

We may share your data with:

  • Third parties send messages or offers on our behalf.
  • The potential buyer/seller in the event of a business sale or purchase.
  • Government or judicial authorities if legally required.
  • Our subsidiaries or partners around the world.

Cookies

  • We use small text files that are stored on your device to make it easier to use the site, personalize ads, and improve services.
  • You can disable cookies from your browser, but this may affect your user experience.

Data protection

  • We implement security procedures and standards to protect your data.
  • However, data transmission over the internet is not completely secure, so we cannot guarantee absolute protection.
  • You are responsible for any transfer of your data to us.

General Provisions

  • This policy is subject to the laws of the Arab Republic of Egypt.
  • Any dispute is subject to the exclusive jurisdiction of the Egyptian courts.
  • If you wish to delete your account, you can contact technical support via the chat button on the website/app.