{"id":750,"date":"2025-09-02T04:13:46","date_gmt":"2025-09-02T01:13:46","guid":{"rendered":"https:\/\/wniss.com\/terms-and-conditions\/"},"modified":"2025-12-30T17:56:15","modified_gmt":"2025-12-30T15:56:15","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/wniss.com\/en-gb\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\"><div class=\"wpb_column vc_column_container us_custom_38cef643 has_bg_color\"><div class=\"vc_column-inner\"><div class=\"wpb_text_column us_custom_8b3d6790 has_text_color\"><div class=\"wpb_wrapper\"><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_85 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/wniss.com\/en-gb\/terms-and-conditions\/#Introduction\" >Introduction<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/wniss.com\/en-gb\/terms-and-conditions\/#Policy_for_underage_users\" >Policy for underage users<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/wniss.com\/en-gb\/terms-and-conditions\/#Individual_Session_Cancellation_and_Refund_Policy\" >Individual Session Cancellation and Refund Policy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/wniss.com\/en-gb\/terms-and-conditions\/#Couples_therapy\" >Couples therapy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/wniss.com\/en-gb\/terms-and-conditions\/#Offers\" >Offers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/wniss.com\/en-gb\/terms-and-conditions\/#Session_duration_and_flexibility\" >Session duration and flexibility<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/wniss.com\/en-gb\/terms-and-conditions\/#Package_Policy\" >Package Policy<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/wniss.com\/en-gb\/terms-and-conditions\/#Al-Wanis_Wallet\" >Al-Wanis Wallet<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/wniss.com\/en-gb\/terms-and-conditions\/#Instant_sessions\" >Instant sessions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/wniss.com\/en-gb\/terms-and-conditions\/#Therapists\" >Therapists<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/wniss.com\/en-gb\/terms-and-conditions\/#Liability_and_Disclaimer\" >Liability and Disclaimer<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/wniss.com\/en-gb\/terms-and-conditions\/#intellectual_property\" >intellectual property<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/wniss.com\/en-gb\/terms-and-conditions\/#Governing_law\" >Governing law<\/a><\/li><\/ul><\/nav><\/div>\n<h4><span class=\"ez-toc-section\" id=\"Introduction\"><\/span><strong>Introduction<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Terms and conditions apply when subscribing to or accessing the Al-Wanis platform, visiting our website, or downloading the application. By using our service, you consent to the collection, storage, and processing of your data in accordance with this policy.    <\/p>\n<h4><span class=\"ez-toc-section\" id=\"Policy_for_underage_users\"><\/span><strong>Policy for underage users<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Our services are not permitted for use by those under 18 years of age without parental consent.<\/li>\n<li>The consent must be explicit and documented.<\/li>\n<li>We are committed to protecting the privacy of minors and storing their data securely.<\/li>\n<li>All content provided is suitable for the age group.<\/li>\n<li>We are committed to reporting to the relevant authorities in the event of abuse or suicide risks.<\/li>\n<li>We encourage parental involvement in therapy.<\/li>\n<li>The terms must be agreed upon by the minor and their guardian.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Individual_Session_Cancellation_and_Refund_Policy\"><\/span><strong>Individual Session Cancellation and Refund Policy<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>The customer can cancel up to 4 times every 30 days.<\/li>\n<li>Full refund if canceled 12 hours in advance.<\/li>\n<li>75% refund when canceling 6-12 hours in advance.<\/li>\n<li>50% refund when canceling 3-6 hours in advance.<\/li>\n<li>Less than 3 hours: No refunds.<\/li>\n<li>Reschedule once per session (up to 5 sessions per month) at least 6 hours in advance.<\/li>\n<li>If the therapist does not arrive after 15 minutes, The customer is entitled to a full refund or rescheduling.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Couples_therapy\"><\/span><strong>Couples therapy<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>The processor determines the additional fees if the spouse is present.<\/li>\n<li>Some advertisements include sessions for couples together.<\/li>\n<li>If one party is inside Egypt and the other is abroad, currency differences or additional fees will be charged. <\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Offers\"><\/span><strong>Offers<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Offers are valid for a limited time or until stocks last.<\/li>\n<li>Eligibility is determined by the marketing team.<\/li>\n<li>The offer may be withdrawn without prior notice.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Session_duration_and_flexibility\"><\/span><strong>Session duration and flexibility<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Session duration on the Al-Wanis platform: <strong>60 minutes.<\/strong><\/li>\n<li>Adherence to the start and end times is mandatory.<\/li>\n<li>The session time may be reduced if the client is late.<\/li>\n<li>The therapist may end the session early depending on the assessment.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Package_Policy\"><\/span><strong>Package Policy<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Full refund before using the package and within the specified period (45\/75\/120 days depending on the package type).<\/li>\n<li>If sessions are used, their original value will be deducted from the amount. <\/li>\n<li>12 hours before: The session is repeated for the package. <\/li>\n<li>Less than 12 hours: The session is deducted. <\/li>\n<li>In case of cancellation or absence of the processor: the session is reset to the package. <\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Al-Wanis_Wallet\"><\/span><strong>Al-Wanis Wallet<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>The balance is valid for one year.<\/li>\n<li>The wallet is only valid in the country where the balance was added.<\/li>\n<li>Transfers between wallets are possible.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Instant_sessions\"><\/span><strong>Instant sessions<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>The duration of the immediate session is 60 minutes.<\/li>\n<li>If the processor does not confirm within 15 minutes, the session is cancelled and the money is returned to the wallet. <\/li>\n<\/ul>\n<p><strong>Request to allocate a time period<\/strong><\/p>\n<ul>\n<li>The feature can be used up to 10 times per month.<\/li>\n<li>The therapist will respond within 12-3 hours before the appointment.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Therapists\"><\/span><strong>Therapists<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>The specialists have the necessary qualifications.<\/li>\n<li>They are not considered employees of the platform, but rather freelancers.<\/li>\n<li>Reviews help improve the service.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Liability_and_Disclaimer\"><\/span><strong>Liability and Disclaimer<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>The platform is not intended for medical emergencies.<\/li>\n<li>In cases of suicide or crisis, emergency services should be contacted immediately.<\/li>\n<li>The platform is not responsible for internet or time zone issues but offers alternatives such as rescheduling.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"intellectual_property\"><\/span><strong>intellectual property<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>All content (programs, images, texts&#8230;) is owned by the platform. <\/li>\n<li>Copying or modifying without written permission is prohibited.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Governing_law\"><\/span><strong>Governing law<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>The terms and conditions are subject to Egyptian law.<\/li>\n<li>Egyptian courts are the competent authority for disputes.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-750","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/wniss.com\/en-gb\/wp-json\/wp\/v2\/pages\/750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wniss.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wniss.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wniss.com\/en-gb\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/wniss.com\/en-gb\/wp-json\/wp\/v2\/comments?post=750"}],"version-history":[{"count":2,"href":"https:\/\/wniss.com\/en-gb\/wp-json\/wp\/v2\/pages\/750\/revisions"}],"predecessor-version":[{"id":752,"href":"https:\/\/wniss.com\/en-gb\/wp-json\/wp\/v2\/pages\/750\/revisions\/752"}],"wp:attachment":[{"href":"https:\/\/wniss.com\/en-gb\/wp-json\/wp\/v2\/media?parent=750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}